Conversation rating – Helps you to analyze your chat quality by sending post-chat feedback requests.You can then organize and prioritize them to provide a speedy resolution, Ticket management – Assists your customers to raise tickets from the live chat itself.Self-service option – Enables you to embed your knowledge base, FAQs, or help articles within the chat widget.Proactive chats – Lets you initiate a conversation with a customer using triggers.Chatbot – Allows you to provide a quick resolution to your customer or handle them until an agent is available.Canned responses – Helps your agents to provide pre-set answers to common questions from customers.
Customization – Allows you to create personalized live chat widgets by changing the themes, fonts, and colors to match your brand.Drift Vs Hubspot Conversations: A Quick Comparisonīefore we dive into in-depth details, have a look at the comparison of some basic features.ĭrift Vs Hubspot Conversations: Live Chat Features Since it embraces a multichannel approach and includes a chatbot builder, your customer conversations can be handled productively without sacrificing quality. Thus, it is a go-to tool for providing personalized support, generating more leads, and closing more deals. Hubspot Conversations is their unified platform to manage your customer conversations from email, live chat, and Facebook Messenger.
#Hubspot chatbot builder software
Instead of live chat software, it can be best described as software that offers a series of products in customer relationship management, social media marketing, content management, lead generation, web analytics, etc. Hubspot was founded by Brian Halligan and Dharmesh Shah in 2006. What’s more, they also offer chatbot solutions. Simply saying, this software captures the marketing and sales scope that goes unnoticed in chat, email, voice, and video platforms. In fact, Drift is a pioneer of conversational marketing. Rather than a simple live chat software, it is a revenue acceleration platform to improve your sales and marketing margins.Įven though it may sound complex, they do this task by engaging in relevant, timely, and personalized conversations with your prospects, leads, or customers.
Drift Vs Hubspot Conversations: Is There A Clear Winner?ĭrift was founded in 2015 by David Cancel, the former chief product officer at Hubspot.Drift Vs Hubspot Conversations: Pricing Comparison.Drift Vs Hubspot Conversations: Sales Features.Drift Vs Hubspot Conversations: Marketing Features.Drift Vs Hubspot Conversations: Customer Support Features.Drift Vs Hubspot Conversations: Live Chat Features.Drift Vs Hubspot Conversations: A Quick Comparison.Unable to find a solution between Drift vs Hubspot Conversations? Since both software is jam-packed with excellent live chat features it may be a confusing decision to make.īut, not anymore! In this post, we will go through a detailed comparison of the features of Drift and Hubspot Conversations with details including:
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